Within Creations Privacy Policy

At Within Creations, we are committed to protecting our customers’ privacy and security.

This Privacy Policy applies to all personal information collected by Within Creations and sets out how Within Creations manages that information. This Privacy Policy applies to the Within Creations Website (www.withincreations.com) and the Within Creations Social Media pages (@within.creations), (collectively, the “Site”).

The Site is owned and operated by Kayla Arabena-Byrnes trading as Within Creations ABN 67 367 540 936 (“Within Creations, we, our or us”).

By using the Site, you agree to accept this Privacy Policy and the Within Creations Website Terms and Conditions (Terms) (see our Website for more details). If you do not agree to this Privacy Policy or the Terms, you should not use the Site.

We may update this Privacy Policy from time to time by publishing changes to it on our Website. It is recommended that you check our Website periodically to ensure that you are aware of our current Privacy Policy.

Please ensure that you read this Privacy Policy (“Privacy Policy”) carefully as it applies to all personal information collected by us in relation to your interaction with Within Creations.

1           Definitions

1.1       Certain terms in these Terms start with capital letters. Unless the context provides otherwise, those words have the meaning given to them in the Terms or elsewhere in this Privacy Policy.

1.2       Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable. For example, this may include your name, age, date of birth, gender, contact details and postcode. It may also include financial information, including your credit card information, or a photograph of you. Personal information does not include anonymous, aggregated or de-identified information or information about companies which does not identify individuals.

2           Personal information we collect

2.1       We collect personal information where it is reasonable necessary to deliver our products and services to you or otherwise conduct the activities of Within Creations. We collect the following types of personal information from you:

·       Personal details such as your name, address, email and phone number;

·       History records of your communications, orders and interaction with us and our Site;

·       Information relating to you that you provide to us directly or indirectly through your contact with us or your use of our Site;

·       Details or history of preference, interests and behaviour in relation to transactions, products, services and activities on our Site;

·       Your IP address, web log and related domain, browser, computer and connection information, device ID, device type, geo-location information;

·       Statistics on your page views of our Site and the sites you were visiting before you came to our Site, traffic to and from and within our Site, ad data.

3           Cookies Policy

3.1       We also use cookies or similar technologies to analyse trends, administer the Site, track users’ movements around the Site and to gather demographic information about our user base as a whole.

3.2       You can control the use of cookies at the individual browser level, but if you disable cookies, it may limit your use of certain features or functions on our Site.

3.3       We use cookies for the following reasons, including but not limited to:

·       improve our performance by reporting any errors that occur;

·       provide statistics about how the Site is used;

·       remember settings that you use for our Site;

·       identify and show that you are logged into the Site;

·       link to social networks like Facebook, Instagram and Twitter;

·       provide more suitable ads tailored to you.

3.4       We partner with third parties to manage our advertising on other sites. Our third-party partners may use technologies such as cookies to gather information about your activities on our Site in order to provide you advertising based on your browsing activities and interests.

4           How we collect personal information

4.1       We may collect personal information from you in a variety of ways including:

·       Directly from you, including when you:

o   Browse or interact with our Site;

o   Make a purchase from us;

o   Contact us, either about an order or for any other reason;

o   Click on our Site banners, hyperlinks or plugins;

o   Register an account or log into our Site;

o   Interact with us in postal, phone, email, electronic, mobile application or social media correspondence;

o   Complete forms, surveys, questionnaires or competition entries for us;

o   Request information from us or have a conversation with our staff;

o   Are online – see out Cookies Policy above;

·       From third parties such as our business and commercial partners; and

·       From publicly available sources of information.

5           How we use personal information

5.1       We collect, hold and use personal information in order to deliver our products and services and to otherwise conduct the functions and activities of Within Creations.

5.2       We may use your personal information for different purposes, including:

·       to produce you with products and services;

·       to communicate with you, including about products and services, our Site, competitions and results, special offers and events which might interest you;

·       to answer your request, questions and complaints, and provide you with information;

·       to enable your access, interaction and use of, our Site;

·       to create orders, transaction records, tax invoices and receipts;

·       to gain an understanding of your information to develop, operate or improve our products and services;

·       to improve your experience and interaction with us or our Site, including performing analytics, conducting research and for marketing and advertising;

·       to provide you with better customer services;

·       to carry out administration, marketing, planning, fraud and loss prevention activities, procurement, product and service development, quality control and research to improve the way we and our related service providers provide products and services to you;

·       to administer forms, surveys, questionnaires, and promote and market products, services, competitions, special offers or other promotional activities or events;

·       to comply with laws and regulations or to comply with any directions given by regulators or authorities.

6           When we disclose personal information

6.1       We may disclose your personal information where:

·       you have given your consent;

·       the use or disclosure is directly related to the primary purpose of collection, for example, it is necessary to provide you with a product which you have ordered from us;

·       the use or disclosure is for secondary purposes that you would reasonably expect and is related (or on the case of sensitive information, directly related) to the primary purpose of collection;

·       it will assist us in providing products or services you have requested;

·       we wish to conduct market research and marketing strategy analysis;

·       it is necessary to manage or develop our business and corporate strategies and functions;

·       it is a requirement of our partners or service providers to fulfil their services to us, in which case only basic personal information will be shared to the extent necessary;

·       the use or disclosure is or otherwise required or permitted by laws, regulations or professional standards. 

6.2       We may also share non-personal, de-identified and aggregated information for research or promotional purposes, or to administer and improve our products and services.

7           Who we disclose personal information to

7.1       We may disclose personal information to:

·       our employees, contractors, agents and related bodies corporate;

·       third party suppliers and service providers, including providers for the operation of our Site, our business or in connection with providing or marketing our products and services to you;

·       payment system operators (e.g. PayPal and Stripe);

·       our partners;

·       specific third parties authorised by you to receive information held by us;

·       those agencies for which the disclosure is required by law.

7.2       We may disclose personal information outside of Australia, including to third party suppliers and service providers located in places such as the United States of America, Canada, and other countries or jurisdictions depending on the nature of the services those recipients provide to us (for example, storing data via a cloud service).

7.3       We will take all reasonable steps to ensure that any overseas recipient deals with your personal information in a way that is consistent with Australia’s privacy laws.

8           Direct marketing

8.1       We and our partners may send you direct marketing communications and information about our products and services. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act 2003 (Cth) and the Privacy Act 1988 (Cth).

8.2       You may elect not to receive marketing materials from us by contacting us or using the opt-out facilities provided (e.g. an unsubscribe link).

9           Links

9.1       Our Site may contain links to websites, applications and embedded content owned and operated by third parties that are not governed by this Privacy Policy or Australian privacy laws. We in no way endorse those linked sites and are in no way responsible for the privacy practices or policies of, or any content on, those sites.

9.2       We recommend you review the privacy policy of each third-party site you choose to link to from our Site to determine their use of any data collected from you.

10        Security

10.1    We will take such steps as are reasonable in the circumstances to protect your personal information, whether held electronically or in hard-copy form, from misuse, interference and loss, as well as unauthorised access, modification or disclosure.

11        Access and corrections of personal information

11.1    You may ask us in writing to provide you with details of the personal information we hold about you. We will provide you with this information where reasonable and practicable to do so, and in accordance with Australian privacy law.

11.2    You may request correction to the personal information we hold about you. We will take such steps as are reasonable in the circumstances to correct your personal information as requested to ensure it is accurate, up-to-date and complete.

12        Making a complaint about breach of privacy

12.1    If you have any questions about this Privacy Policy or wish to make a complaint about the way we have handled your personal information, you can contact us be email to (kayla.arabenabyrnes@gmail.com) Please include your name, contact telephone number and email address and clearly describe your query or complaint. We will ensure that complaints regarding alleged breaches of privacy are investigated swiftly.

12.2    If you want more information about privacy and the protection of your personal information, or you feel we have not resolved your complaint satisfactorily, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

13        Contact Us

13.1    You can contact us via our Website and Social Media or by contacting:

Within Creations

(www.withincreations.com)

(kayla.arabenabyrnes@gmail.com).